Shipping policy
Shipping Policy — Bronzata Beauty
Last updated: 1 May 2026
1. Free Shipping on Every Order
On every order, in every country. No minimum, no surprises at checkout.
Bronzata Beauty offers free shipping on all orders, with no minimum spend and no additional costs at checkout. Italian taxes and VAT are already included in the prices displayed on the Site.
2. Processing Time
Standard processing: within 1–3 business days from order confirmation. Business days are Monday to Friday, excluding Italian national public holidays.
24-hour express processing: available as a checkout option for orders placed by 14:00 (Italian time) on business days. Express orders received after 14:00 will be processed the next business day.
During peak periods (Black Friday, Christmas holidays, seasonal launches, special promotions), processing times may extend to 5 business days. Any delays will be communicated via email to the Customer.
3. Delivery Times
Standard delivery: 4–10 business days from shipment, across mainland Italy and major EU countries served.
Italian islands and remote areas: 5–12 business days (Sicily, Sardinia, minor islands, isolated mountain municipalities).
International shipments outside the EU: 4–10 business days, except for customs delays beyond our control.
The stated times are estimates provided for guidance only and do not constitute an essential term under applicable law. Any delays do not automatically entitle the Customer to cancel the contract, except where provided by law.
4. Countries Served
Bronzata Beauty ships to all European Union countries, the United Kingdom, Switzerland, Norway, United States, Canada, Australia, New Zealand, and numerous other countries served by our courier partners.
To verify shipping availability to a specific country, enter your address at checkout: if available, shipping options will be displayed automatically. If your country is not served, please contact support@bronzata.com for case-by-case evaluation.
5. Partner Couriers
Bronzata uses leading international and national couriers to ensure tracked and timely shipments: BRT, GLS, Poste Italiane (Italy); DHL Express, UPS, FedEx (international and express); additional local partners depending on destination.
The choice of courier is made by Bronzata based on destination, required delivery time, and operational availability. The Customer cannot request a specific courier except by prior agreement for B2B orders.
6. Tracking and Notifications
Upon shipment, you will receive a confirmation email with:
(a) courier tracking number; (b) direct link to the tracking page; (c) estimated delivery date; (d) courier contact details for delivery-related requests.
Shipment update notifications (in transit, out for delivery, delivered) are sent by the courier directly to the email registered with the order. Bronzata does not manage operational courier notifications directly.
7. International Shipments — Customs Duties and Import VAT
7.1 European Union. For shipments within the EU, no customs duties or additional VAT apply. The final price shown at checkout is what the Customer actually pays.
7.2 Outside the EU (United Kingdom, Switzerland, USA, Canada, Australia, New Zealand, others). Any customs duties, import VAT, and local taxes are the responsibility of the receiving Customer, calculated and applied by the customs authorities of the destination country at the time of delivery. Bronzata is not responsible for such additional costs and cannot predict their exact amount.
7.3 Failure to pay customs duties or taxes by the Customer may result in non-delivery and the package being returned to sender, subject to the conditions in §9.
8. Shipping Address
8.1 Customer responsibility. The Customer is responsible for the accuracy of the shipping information provided at the time of order (recipient name, street, house number, postal code, city, province, country, telephone). Bronzata is not responsible for failed or incorrect delivery due to inaccuracies in the information provided.
8.2 Address change. Any changes to the shipping address must be communicated to support@bronzata.com before shipment (within 24 hours of order during standard processing, immediately for 24-hour express processing). Once shipped, the address cannot be changed, except through direct Customer-courier management at the Customer's expense.
8.3 Incorrect address provided by Customer. If an error in the Customer-provided address results in failed delivery or return to sender, the Customer is responsible for the associated costs (see §9). No automatic refund is owed in this case.
9. Package Not Collected and Return to Sender
9.1 If a package is not collected resulting in return to sender for reasons attributable to the Customer — such as repeated absence at the delivery address, package refusal, incorrect/incomplete address, failure to pay non-EU customs duties, failure to collect from courier pick-up point within the deadline — the following conditions apply:
(a) Return shipping charge: €7.50 charged to the registered payment method, to cover reverse logistics costs incurred by Bronzata.
(b) Reshipment possible: subject to new authorization from the Customer and payment of new shipping costs (€7.50 minimum), within 14 days of return to warehouse.
(c) Partial refund: if the Customer wishes to abandon the order, they may request a refund of the product price net of the €7.50 return charge and a 15% restocking fee for handling (in accordance with the Refund Policy).
9.2 Initial shipping costs are not refundable if package non-collection is attributable to the Customer.
10. Risk Transfer and Delivery Damage
10.1 The risk of product loss or damage transfers to the Customer at the moment of documented delivery (courier tracking "delivered", Customer signature, or delivery photo).
10.2 Obvious damage at delivery. If there is obvious damage to the packaging or product at delivery, the Customer must:
(a) Report immediately to the courier and have a reservation noted on the delivery receipt (sign with reservation);
(b) Notify Bronzata within 48 hours via email to support@bronzata.com with subject "Shipping damage — Order #[number]", attaching photos of the outer package (even if opened), photos of the damaged product (multiple angles), and a photo of the delivery receipt signed with reservation.
10.3 Outcome. Once Bronzata verifies the documentation, it will provide free replacement or full refund of the damaged product, at the Customer's choice. Return costs for the damaged product will be borne by Bronzata.
10.4 Late reports. Notifications of transport damage received more than 48 hours after documented delivery cannot be accepted, except in case of force majeure or extraordinary circumstance proven by the Customer.
11. Package Not Delivered / Lost Items
11.1 Package in transit beyond 30 days. If tracking shows no updates for over 30 days or the package appears stuck without further movement, contact support@bronzata.com with subject "Package not delivered — Order #[number]". Bronzata will open an investigation with the courier within 48 hours of notification.
11.2 Investigation outcome. The courier's investigation typically takes 7–15 business days. Possible outcomes:
(a) Package confirmed lost by courier: free reshipment or full refund at the Customer's choice.
(b) Package shows as delivered (signature or delivery photo): responsibility transfers to the Customer under §10.1. No automatic refund is owed unless the Customer provides documented evidence to the contrary. The Customer may file a theft or loss report with the appropriate authorities.
11.3 Waiting period. Customers are encouraged to wait at least 25 business days from the shipment date before requesting cancellation for delay, unless there are documented anomalies in the tracking.
12. Packaging and Discretion
Bronzata Beauty ships in neutral and discreet packaging, with no explicit references to cosmetic contents on the outside of the package, except for transport-required informational labels. The product is protected with eco-friendly and recyclable materials.
13. Non-Refundable Shipping Costs
13.1 In case of return, 14-day withdrawal, or Love-It Guarantee, the return shipping costs are entirely the Customer's responsibility, as set out in the Refund Policy.
13.2 Only exception — Bronzata bears return costs in case of: documented defective product, documented product damage in shipment within 48 hours, wrong shipment (shade/product different from order) documented.
13.3 Any initial shipping costs paid by the Customer (for countries not covered by free shipping) are non-refundable in case of return or withdrawal, except for documented defect or Bronzata error.
14. Holidays and Peak Periods
During the following periods, processing and delivery times may extend:
Black Friday / Cyber Monday (last week of November)
Christmas holidays (15 December – 7 January)
Easter holidays
Mid-August period (10–20 August)
New product launches or special promotions
Bronzata commits to communicating any processing time extensions in advance via website banner and/or email.
15. Pre-Shipment Order Cancellation
15.1 It is possible to request order cancellation before shipment by contacting support@bronzata.com with subject "Order cancellation — Order #[number]" within 24 hours of order (standard processing) or immediately (24-hour express processing).
15.2 Cancellation requests received after processing/shipment has begun cannot be accepted. Return and withdrawal procedures apply as set out in the Refund Policy.
16. Limitation of Liability
Bronzata is not responsible for delays or failed deliveries due to force majeure or events beyond its control, including but not limited to: natural disasters, pandemics, transport staff strikes, customs blockades, international trade disputes, serious courier failures, extreme weather conditions, or governmental intervention.
17. Related Policies
This Shipping Policy must be read together with the following policies, which form an integral part of it:
📄 Refund Policy
📄 Subscription Policy
📄 Terms of Service
📄 Privacy Policy
18. Changes to Shipping Policy
Bronzata reserves the right to modify this policy at any time. Changes do not apply retroactively to orders already confirmed. The updated version will always be available at bronzata.com/policies/shipping-policy with the last update date.
19. Contact
Shipping support email: support@bronzata.com
Website: bronzata.com
Average response time: 24–48 business hours
Bronzata Beauty recognises and respects all consumer rights guaranteed by Italian and European law. These terms do not limit in any way the non-waivable rights under law.